About Rapid Response Computer Service

About Us

Rapid Response Computer Service is a Disabled Veteran Owned Company specializing in a variety of computer services. The company is broken down into three functional areas: consumer retail repairs; small and medium size corporate business support; and website development. The company is in its fifth year of operations and has achieved double digit growth during this period of time. We look forward to strong growth and increasing the company’s overall profits by adding value to our target market segments the small business home office users. Rapid Response Computer Service is built on the assumption that management of information technology for business is like legal advice, accounting, and other types of knowledge, in that it is not inherently a do-it-yourself type of effort. Service to our customer above all else is a way of life at Rapid Response Computer Services. We feel a sense of urgency on any matters related to our customers. We own their problems and we are always responsive. We are customer-driven.

We make commitments with care, and then live up to them in all things we do.

Clarity in understanding our mission, our goals, and what we expect from each other is critical to our success.

Staff & Bios

Terry Ikey

Terry Ikey

Rapid Response: VP Network Operations

Date Started: Spring 2004

E-mail: Tikey@rapidresponsecs.com

In 2004 Terry Ikey opened Rapid Response Computer Service with Jim Hearney in the spring of 2004. Terry brings nine years of technology, programming, infrastructure, and computer services to our company. Terry's experience as an owner of other software companies has generated increased technology sales, product and software development, strategic planning and value added solutions to product design support. He has implemented quality improvement programs which include cause analysis and implementation of remedial actions and produced short and long term forecasting needs for improved client technology.

Mike Rossos

Michael Rossos

Rapid Response: Major Account Executive

Date Started: Spring 2008

E-mail: mrossos@rapidresponsecs.com

Michael Rossos joined the Rapid Response team in January 2009 and currently is responsible for the company’s finances and large accounts. He began his career at Rapid Response as a sales representative but grew into the lead account manager for the company as well as fulfilling his current position over three years’ time. His experience extends to working with several startup companies within the United States as well as Costa Rica where he had an active role in sales and marketing. He brings innovative and creative ideas to the table and has been instrumental in identifying company quality improvement, improving customer satisfaction, reducing the company budget, and providing increased revenue and sales. Michael graduated from Bucknell University where he earned a B.S degree in Biology focusing on Environmental Studies.

Mission Statement

Rapid Response Computer Service offers reliable, high quality service to individual consumers and corporations alike. Rapid Response Computer Service offers a very high level of practical experience, know how, and skills to both segments. Clients must know that working with Rapid Response Computer Service is a more professional, less risky, and a secure and confidential way of acquiring computer services.

Rapid Response Computer Service must also be able to maintain a financial balance by charging a fair value for its services, and delivering an even higher value to its clients.

Our Services

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We have partnered with numerous software and hardware manufacturers to provide you with the best rates possible on all of your technical product needs.

We hold reseller and partner status with many of the leading companies in the industry, enabling us to bring you the most cost effective solution for your business. All of the products that we provide are manufactured at ISO 9000 certified facilities and are covered under a 1-year warranty minimum.

Rapid Response encourages companies to contact us for more information on becoming a Corporate Partner.

We are continually searching for additional avenues for expansion and offer excellent incentives to qualified companies.

For contact information, please visit our contact page.



Laptop Repair

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Premium laptop service availible at Rapid Response.

Data Backup

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Don't let your data be vulnerable to loss! Backup today!

Server Install

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Professional grade business server install from Rapid Response.

Security Systems

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Let Rapid Response take care of you securty system needs for you home or business.